Frequently asked questions

How to make a booking

How to modify booking details already made ?

Thanks for sending an email regarding all the modifications of your booking. We’ll send you a confirmation a soon as possible.

Can I do a last minute booking ?

Of course, in this case please call us on +33450903008 Do I have to book a car seat for my child ? Every child has to have his / her own car seat. Please include the total number of passengers travelling ( including infants and children ). You can choose the specific car seat for your child, depending on his /her age, on the booking page.

Can I change the pick up time specified in my booking ?

Yes, all changes are possible. Please send us an email with the modifications and we’ll send you a confirmation as soon as possible.

Can you pick us up at an airport hotel?

Yes of course. Please indicate the name of the hotel in the « Informations field » when you do your booking

Organisation of your transfer

Where do I meet my driver ?

You’ll find all the information regarding the meeting place with your driver depending on your arrival place ( airport, train station ...) in your confirmation email.

What’s my pick up time ?

The pickup times are mentioned automatically in your booking depending of your take off/ departure time and the time of the journey to the airport, train station...

What can I do if my plane is delayed ?

We are always following in live time all our client’s planes and trains. So we are informed of all the delays. In case of delay, we’ll do our best to organise an alternative solution for you to do your transfer in the best conditions.

Who must I call in case of problem ?

Your driver gets all the information regarding your transfer ( name, mobile phone, flight number…) and he will contact you in case of problem at the airport or at the station. In every cases, our assistance number (in case of trouble) is available 7/7 on +33612981250 Luggage

How many pieces of luggage can I take with me ?

We’ve got large vehicles with plenty of storage. You can take as many pieces of luggage as you want ( large suitcases, skis, snowboards...) Concerning bikes, please indicate in the “ Informations field” when you make your booking.

Payment methods and cancellation

What are the accepted method of payment ?

We accept all Visa, Mastercard and American Express cards on our website with the secured Stripe payment interface. We can also accept payment by credit card ( Visa and Mastercard ) over the phone on +33450903008

Do I need to pay anything else after my booking ?

No. All our prices are all inclusive and you’ll never have extra charges.

How can I get an invoice?

To receive an invoice, please send us an email and you’ll receive an invoice in the 2 coming weeks.

Cancellation conditions :

More than 1 week before your first transfer : 75% refund
Between 72h and 1 week : 50% refund
Less than 72h : No refund

For all questions or information, please do not hesitate to send us an email at info@alps-direct.com